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 SystemGuardian XC/2000 Technical FAQInstallation QuestionsHow can I tell if my backup is working, where's the log file? Open
the Event Viewer and click the System Guardian XC2000 log in the console tree
on the left. The event viewer is located in the Control Panel under Administrative
Tools. My scheduled backup isn't working, what's wrong? The windows scheduler has two requirements. The account you specify in the scheduler must be an administrative account with full privileges and have a password set. The password can NOT be left blank. If you are using a UPS connected to your system that will make it think it's running on a battery. The default action is not to run the schedule when on battery power. Simply uncheck the "Don't start the task if the computer is running on batteries.& checkbox under the settings tab. In
rare cases the windows scheduler will not correctly configure with our wizard,
however, there is a manual work-around. If automatic backups are still not
working add a new scheduled task by going to the control panel and opening
"Scheduled Tasks" (It's under Performance and Maintenance from the category
view). Have it start the calculator 2 minutes into the future. Once the calculator
is automatically launching properly, replace the "Run:" and "Start in:" command
lines with the SystemGuardian command lines. You can find the SystemGuardian
command lines by right clicking on the task and selecting properties. Be sure
to have a proper administration password set for this new schedule. Set the
schedule to launch in 2 minutes and observe it starting automatically. Once
you've confirmed the backup is starting automatically, setup the actual schedule
you wish and delete the scheduled tasks the wizard created for you. Do I have to perform a low-level format on the drive I intend to use as a backup? No,
as a matter of fact we recommend that you do not low-level format your drive.
Simply use the disk management tool built into 2000/XP to remove any partitions
on the drive you desire to utilize as the backup drive.
How do I remove partitions, volumes and drives in Windows 2000 and Window XP? Start
the computer management screen by right clicking on My Computer and choose
Manage or type compmgmt.msc
in
the RUN box or at a command line. Go to Disk Management and right click on
the partition/volume and perform the desired operation. If I make the backup drive my new primary and it is larger than the old primary, how do I reclaim unused space on the disk? You
can use fdisk or the disk management tool to add additional partitions to
the drive or use a partitioning utility such as Partition Magic to extend
existing partitions on the disk. Can I make my old primary drive into the new backup drive? Yes,
any hard drive with sufficient disk space can be used as long as it has no
partitions. Use the disk management tool to remove any partitions, re-configure
as the DPSR drive and then perform a full backup.
I need to "unhide" the DPSR drive. How do I accomplish this? Boot
the backup drive by changing the BIOS settings or drive cables. The backup
drive will then automatically boot as a normal system drive. You can place
the drive back into DPSR (backup) mode by booting the original system drive.
Can I use SystemGuardian XC/2000 in a system with RAID? Yes,
SystemGuardian XC/2000 can be configured to work in most RAID environments.
Because some combinations of controllers may not be supported, please download
a fully functional 30
day trial copy
to
ensure the backup drive is bootable. Can I use SystemGuardian XC/2000 even if I'm already using two hard drives now? Yes.
If you want to back up both system drives, you will need to install two DPSR
drives. SystemGuardian XC/2000 will backup any number of drives that your
operating system and hardware supports.
Are there any incompatibilities with SystemGuardian XC/2000? Yes.
We do not work with Microsoft Dynamic Disks. SystemGuardian/XC 2000 also should
not be used on systems connected to a Domain Controllers.
Can I use an external FireWire or USB/USB2 drive as my backup drive? Yes,
but as of to date, it's not possible to boot windows from a FireWire or USB
drive. It is possible to assign a drive letter to the backup drive with the
disk management tool and then copy the data off of that drive should your
system drive die. We backup to any drive that is not listed as removable.
To the best of our knowledge, USB drives do not show up as removable. Can I use my removable hard drive as the DPSR drive? We support removable fixed disk pull-out drawers. We support removable fixed disks in pullout drawers. We do not officially support JAZ or SyQuest or other removable devices. However, in our own offices we are successfully backing up and restoring data to a JAZ drive, but we never intend to boot from the JAZ. If you are using a removable drive as the DPSR drive, it is likely that the backup will not be bootable. We do not recommend using a removable drive for disaster recovery purposes. Important:
We
will backup to any drive that is not listed as "removable" in the Disk Management
screen, such as a zip or floppy drive. Please note that most hard drives are
not
listed
as removable and work just fine. Start the computer management screen by right
clicking on My Computer and choose Manage or type compmgmt.msc
in
the RUN box or at a command line and look under storage.
Can the DPSR drive be smaller than the system drive if you know the size of data to be backed up will not exceed the size of the DPSR drive? No.
The partition you wish to backup must have a second hard drive available with
space enough to equal the size of the partition(s) you wish to protect. If
you want to protect an the entire hard drive or raid, then second hard drive
must be of equal or large size than the drive or raid you wish to protect. Is SystemGuardian XC/2000 compatible with Partition Magic? Yes,
with this condition: When you modify the source drive with Partition Magic,
run the configuration wizard to update the DPSR drive.
Can I use the different brands and or sizes of hard drives? Yes.
The DPSR drive needs only to be of equal or larger size than the volumes you
wish to protect on the system drive.
Can I use a combination of drive interfaces such as IDE to SCSI? Yes.
System Guardian/XC 2000 will work with major drive interfaces. Can I take a DPSR drive and boot it on a secondary computer? Can I then put it back into service as the DPSR drive on the primary computer? Yes,
if the source disk is bootable on multiple machines, then it's DPSR drive is
bootable on the same machines. Windows usually locks it's installation to the
system it was originally installed on, so moving an installation to a different
machine usually results in Windows not booting correctly. We believe this to
be an excellent way to quickly and easily carry your “work” back and forth
from the office to the home. How do I boot my DPSR drive after a system crash? If your system allows it, you can change the boot device in the BIOS or you can open the computer and switch the drives so the DPSR drive is on the bootable channel. If
there is available space in the front of your computer's case, you can install
commercially available fixed disk pull-out drawers (street prices starting
at $16.00), which eliminates the need to open the computer to gain access
to the drives.
Can I use SystemGuardian XC/2000 on a network drive? No.
Due to the nature in which SystemGuardian XC/2000 was designed we have not
yet included the ability to copy a "mapped" network drive. Support for over
the wire backups is not yet supported as well.
How do I protect my data from fire and other disasters? If
you use pull-out drawers to house your drives, you can take your DPSR drive
out of the system and take it off-site or place it in a fireproof safe. Hot
swappable drive trays are available from your local retailer.
Is there a way I can use multiple DPSR drives so I can put them on a rotation schedule? Yes, we have a free utility available for immediate download. The Drive Pooling Wizard (DPW) is only for use with System Guardian/XC200.
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